Pension scheme
Flexible working
Discounts & tickets

Floor Assistant, V&A East Museum

Salary £13.85 per hour
Location Queen Elizabeth Olympic Park, Stratford, London
{Mergefield Value}
{Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Role

We're looking for an enthusiastic, communicative and reliable Floor Assistants to help make V&A East’s vision a reality.

Co-created with young people, creatives, and East London locals, V&A East Museum celebrates creativity’s power to bring change around the world. It will feature exhibitions, creative commissions, and events spotlighting the people, ideas and creativity shaping global culture right now. V&A East Museum opens on 18 April 2026.

The team of Floor Assistants will play a key role in maintaining the highest standards of visitor experience and safety across the building. They will ensure that our visitors and diverse audiences feel welcome and engaged, championing V&A East’s values. They will play a key role as V&A East establishes and builds its identity as a leading cultural hub. 

V&A East aims to provide a holistic welcome for our visitors. This role will focus on our visitor experience, retail spaces and daytime front of house security awareness. We will provide excellent opportunities for training and experience as it is important for us to provide you with a career-enhancing skillset.

We are incredibly excited about the team we are building, and are looking for forward-thinking, proactive and solution-focused colleagues with whom we can ensure the success of V&A East.  

For more information, please read the attached job description, and let us know if you are interested in full or part-time hours on your application form.

We are looking for applications from those living in, or with significant lived experience of, our surrounding boroughs (Hackney, Newham, Tower Hamlets and Waltham Forest) to help build V&A East for and by the local communities.

The V&A

The V&A is the world’s leading museum of art and design, housing a permanent collection of over 2.8 million objects, books and archives that span over 5,000 years of human creativity. The museum holds many of the UK's national collections and houses some of the greatest resources for the study of architecture, furniture, fashion, textiles, photography, sculpture, painting, jewellery, glass, ceramics, book arts, Asian art and design, theatre and performance.  

Our mission is to be recognised as the world's leading museum of art, design and performance, and to enrich people's lives by promoting research, knowledge and enjoyment of the designed world to the widest possible audience. We strive to make the V&A matter to more people and in that context we work to the following six strategic objectives:

  • To create a world class visitor and learning experience across all V&A sites and collections.
  • Focus and deepen the relevance of our collections to the UK creative and knowledge economy.
  • Expand the V&A's international reach, reputation and impact.
  • To operate with financial and organisational initiative and efficiency.
  • Showcase the best of digital design and deliver an outstanding digital experience.
  • Diversify and increase private and commercial funding sources.

Benefit 1

Benefit 2

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Benefit 5

Benefit 6

Benefits

Generous pension scheme

29 days plus bank holidays

Flexible working​

Tickets to V&A exhibitions

Subsidised staff canteen

25% discount in V&A shops

Give as you earn scheme

Bicycle loan

Interest-free season ticket

Interest-free rental deposit loan

Free safety checks and small repairs to your bike with Doctor Bike

Wide range of training and professional development opportunities

Employee Assistance Programme

Staff diversity networks

ED&I at The V&A

At the V&A, we are committed to equality, diversity and inclusion (EDI) for all and strive to go above and beyond public duty placed upon us by the Equality Act 2010.  As such, we are delighted to share that we are a Disability Confident Employer Level 2. The V&A makes the following commitments to all applications:  

  • The Disability Confident Employer scheme offers guaranteed interviews – Interviewing applicants with a disability who successfully evidence the essential criteria on a person specification and consider them on their abilities;  
  • Providing an inclusive and accessible recruitment process.  
  • Making reasonable adjustments during the recruitment process so disabled job applicants have the best opportunity to demonstrate that they can do the job.  
  • Supporting employees and adjustments during employment.  

Job Descriptions are currently uploaded as PDF's, if for any reason you require the documents in Word Format, please email careers@vam.ac.uk with your request.

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