Floor Assistant
This is a Fixed Term Contract, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Role
Floor Assistant, V&A East Museum and V&A East Storehouse
We're looking for enthusiastic, communicative and reliable Floor Assistants to join our Front of House team at V&A East.
About the role
We are offering Full time and Part time vacancies across both V&A East sites (V&A East Museum and V&A East Storehouse). We are also looking to build a reserve list of potential candidates for future opportunities.
Floor Assistants work across all front-of-house functions, including in gallery spaces, retail, public programming, membership, ticketing, and events. They maintain an excellent standard of visitor care and safety, ensuring all visitors feel welcome, comfortable and included at our sites.
Floor Assistants champion V&A East’s values and represent the organisation as it establishes itself as a leading cultural hub. V&A East aims to provide a holistic welcome for our visitors. As such, this role broadly focuses on upholding the high standards of our visitor experience and visitor safety. We will provide excellent opportunities for training and experience as it is important for us to provide you with a career-enhancing skillset.
The working hours for these positions are Mon-Sun. Working hours will vary from 8.00-22:00. Weekend and evening work is required. Overtime opportunities may be available. For more information, please read the attached job description.
We are looking for proactive self-starters who can problem-solve, work independently, and collaborate effectively as part of a team. Floor Assistants will be part of the wider Operations & Commercial team, contributing to the successful delivery of our excellent visitor welcome.
We are looking for applications from those living in, or with significant lived experience of, our surrounding boroughs (Hackney, Newham, Tower Hamlets and Waltham Forest) to help build V&A East for and by the local communities.
About V&A East Museum
Co-created with young people, creatives, and east London locals, V&A East Museum celebrates creativity’s power to bring change. It features exhibitions, creative commissions, and events spotlighting the people, ideas and creativity shaping global culture right now.
At V&A East Museum, your role will include commercial functions, whilst also supporting exhibition operations and working within gallery spaces. You will play an active role in promoting exhibitions and displays, helping visitors navigate the museum by offering guidance and enhancing their overall experience. You will also help deliver a high-quality visitor experience across our two shops.
V&A East Storehouse
V&A East Storehouse is a unique new museum experience opening up the V&A collection to everyone. Go behind-the-scenes to make new discoveries, explore untold stories and share ideas.?
At V&A East Storehouse, you will play a key role in welcoming and guiding visitors as they create their own unique journey through the space; encouraging visitors to follow their curiosity and engage with our ‘Order an Object’ services. You will also work closely with our in-house café operators and support our new retail pop-up shop. We are committed to making V&A East Storehouse an inclusive and welcoming environment for all, and you will be an important part of delivering this exceptional visitor experience.
What we are looking for in your application
What makes you a strong candidate for the Floor Assistant role at V&A East?
What excites you most about working as a Floor Assistant at V&A East?
Is there a particular V&A East site that you are more interested in working at?
Tell us about your experience working with customers or visitors. You can include examples from university, voluntary work, or paid/unpaid roles. If you don’t have direct experience, explain how you would welcome visitors to V&A East sites and what you think is most important when doing so, considering the V&A.
The V&A
The V&A is the world’s leading museum of art and design, housing a permanent collection of over 2.8 million objects, books and archives that span over 5,000 years of human creativity. The museum holds many of the UK's national collections and houses some of the greatest resources for the study of architecture, furniture, fashion, textiles, photography, sculpture, painting, jewellery, glass, ceramics, book arts, Asian art and design, theatre and performance.
Our mission is to be recognised as the world's leading museum of art, design and performance, and to enrich people's lives by promoting research, knowledge and enjoyment of the designed world to the widest possible audience. We strive to make the V&A matter to more people and in that context we work to the following six strategic objectives:
- To create a world class visitor and learning experience across all V&A sites and collections.
- Focus and deepen the relevance of our collections to the UK creative and knowledge economy.
- Expand the V&A's international reach, reputation and impact.
- To operate with financial and organisational initiative and efficiency.
- Showcase the best of digital design and deliver an outstanding digital experience.
- Diversify and increase private and commercial funding sources.
The Benefits
Benefits
Generous pension scheme
29 days plus bank holidays
Flexible working
Tickets to V&A exhibitions
Subsidised staff canteen
25% discount in V&A shops
Give as you earn scheme
Bicycle loan
ED&I at The V&A
At the V&A, we are committed to equality, diversity and inclusion (EDI) for all and strive to go above and beyond public duty placed upon us by the Equality Act 2010. As such, we are delighted to share that we are a Disability Confident Employer Level 2. The V&A makes the following commitments to all applications:
- The Disability Confident Employer scheme offers guaranteed interviews – Interviewing applicants with a disability who successfully evidence the essential criteria on a person specification and consider them on their abilities;
- Providing an inclusive and accessible recruitment process.
- Making reasonable adjustments during the recruitment process so disabled job applicants have the best opportunity to demonstrate that they can do the job.
- Supporting employees and adjustments during employment.
In some circumstances, such as when we receive a high volume of applications that meet the minimum criteria, we may not be able to guarantee an interview under the scheme. In these cases, we will interview only the highest-scoring applicants, from both people with disabilities and people without a disability.
Job Descriptions are currently uploaded as PDF's, if for any reason you require the documents in Word Format, please email careers@vam.ac.uk with your request.
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