Pension scheme
Flexible working
Discounts & tickets

Senior Manager, CRM and Membership Marketing

Salary £55,000 - £60,000
Location Cromwell Road, London
{Mergefield Value}
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This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Role

The V&A is seeking an experienced and dynamic CRM leader to shape the next chapter of our audience engagement and growth strategy.

Leading a team of four across subscriber and membership marketing, the Senior Manager, CRM and Membership Marketing will play a pivotal role in developing and delivering an ambitious audience engagement strategy across our family of five museums.

Working closely with colleagues across Marketing, Audience Insights and Membership, the successful candidate will harness data driven insights, creativity and technology to deepen audience relationships, drive subscriber acquisition and retention, and support sustainable membership growth.

This is an exciting opportunity for a strategic thinker and collaborative leader to make a meaningful impact, helping us connect with audiences in more relevant, engaging and rewarding ways.

The V&A

The V&A is the world’s leading museum of art and design, housing a permanent collection of over 2.8 million objects, books and archives that span over 5,000 years of human creativity. The museum holds many of the UK's national collections and houses some of the greatest resources for the study of architecture, furniture, fashion, textiles, photography, sculpture, painting, jewellery, glass, ceramics, book arts, Asian art and design, theatre and performance.  

Our mission is to be recognised as the world's leading museum of art, design and performance, and to enrich people's lives by promoting research, knowledge and enjoyment of the designed world to the widest possible audience. We strive to make the V&A matter to more people and in that context we work to the following six strategic objectives:

  • To create a world class visitor and learning experience across all V&A sites and collections.
  • Focus and deepen the relevance of our collections to the UK creative and knowledge economy.
  • Expand the V&A's international reach, reputation and impact.
  • To operate with financial and organisational initiative and efficiency.
  • Showcase the best of digital design and deliver an outstanding digital experience.
  • Diversify and increase private and commercial funding sources.

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Benefit 5

Benefit 6

Benefits

Generous pension scheme

29 days plus bank holidays

Flexible working​

Tickets to V&A exhibitions

Subsidised staff canteen

25% discount in V&A shops

Give as you earn scheme

Bicycle loan

Interest-free season ticket

Interest-free rental deposit loan

Free safety checks and small repairs to your bike with Doctor Bike

Wide range of training and professional development opportunities

Employee Assistance Programme

Staff diversity networks

ED&I at The V&A

At the V&A, we are committed to equality, diversity and inclusion (EDI) for all and strive to go above and beyond public duty placed upon us by the Equality Act 2010.  As such, we are delighted to share that we are a Disability Confident Employer Level 2. The V&A makes the following commitments to all applications:  

  • The Disability Confident Employer scheme offers guaranteed interviews – Interviewing applicants with a disability who successfully evidence the essential criteria on a person specification and consider them on their abilities;  
  • Providing an inclusive and accessible recruitment process.  
  • Making reasonable adjustments during the recruitment process so disabled job applicants have the best opportunity to demonstrate that they can do the job.  
  • Supporting employees and adjustments during employment.  

In some circumstances, such as when we receive a high volume of applications that meet the minimum criteria, we may not be able to guarantee an interview under the scheme. In these cases, we will interview only the highest-scoring applicants, from both people with disabilities and people without a disability.

Job Descriptions are currently uploaded as PDF's, if for any reason you require the documents in Word Format, please email careers@vam.ac.uk with your request.

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