Pension scheme
Flexible working
Discounts & tickets

Floor Manager

Salary £32,157
Location Cambridge Heath Road, Bethnal Green, London
{Mergefield Value}
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This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Role

Young V&A opened in Summer 2023 in Bethnal Green, London. This was a transformation of the former V&A Museum of Childhood into a completely reimagined museum, designed with and for young people.

There are three new galleries and a ticketed exhibition. Visitors are invited to learn through performance, play and design. There are two shops, a café, a welcome area and learning spaces. Our target audience is 0–14-year-olds, families, and the local community.

The Front of House Floor Manager plays a pivotal role to ensure we deliver an exceptional and joyful visitor experience for children, young people, and families. As part of a team of managers, you will be responsible for, and be hands on, in delivering vital visitor and commercial daily operations including retail, ticketing, learning studio check in, galleries, exhibition and general museum operations ensuring ways of working and visitor engagement strategies are delivered aligning with the ethos of Young V&A.

In addition, you will develop a specialism focusing on a combination between Retail, Ticketing, Membership, Galleries, Volunteering or Operations but all floor managers will be trained in and support each of the front of house functions throughout the day as one team.

We are particularly interested to hear from applicants with previous experience in ticketing.

Applications deadline – Tuesday 2nd April 2024
Interview date – Tuesday 9th April 2024

Recruitment Drop In Event
Join us on Wednesday 27th March between 13:00 – 16:00 to find out more about Young V&A and the Floor Manager role.
• Get the chance to learn more about Young V&A
• Meet Young V&A staff and ask us questions
• Get advice on your CV and job application

The Young V&A recruitment drop in event will take place on Wednesday 27th March 2024.

Drop in between 13:00 – 16.00. No need to book!
Location: Young V&A

The V&A

The V&A is the world’s leading museum of art and design, housing a permanent collection of over 2.8 million objects, books and archives that span over 5,000 years of human creativity. The museum holds many of the UK's national collections and houses some of the greatest resources for the study of architecture, furniture, fashion, textiles, photography, sculpture, painting, jewellery, glass, ceramics, book arts, Asian art and design, theatre and performance.  

Our mission is to be recognised as the world's leading museum of art, design and performance, and to enrich people's lives by promoting research, knowledge and enjoyment of the designed world to the widest possible audience. We strive to make the V&A matter to more people and in that context we work to the following six strategic objectives:

  • To create a world class visitor and learning experience across all V&A sites and collections.
  • Focus and deepen the relevance of our collections to the UK creative and knowledge economy.
  • Expand the V&A's international reach, reputation and impact.
  • To operate with financial and organisational initiative and efficiency.
  • Showcase the best of digital design and deliver an outstanding digital experience.
  • Diversify and increase private and commercial funding sources.

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Benefit 5

Benefit 6

Benefits

Generous pension scheme

29 days plus bank holidays

Flexible working​

Tickets to V&A exhibitions

Subsidised staff canteen

25% discount in V&A shops

Give as you earn scheme

Bicycle loan

Interest-free season ticket

Interest-free rental deposit loan

Free safety checks and small repairs to your bike with Doctor Bike

Wide range of training and professional development opportunities

Employee Assistance Programme

Staff diversity networks

ED&I at The V&A

At the V&A, we are committed to equality, diversity and inclusion (EDI) for all and strive to go above and beyond public duty placed upon us by the Equality Act 2010.  As such, we are delighted to share that we are a Disability Confident Employer Level 2. The V&A makes the following commitments to all applications:  

  • The Guaranteed Interview Scheme – Interviewing applicants with a disability who successfully evidence the essential criteria on a person specification and consider them on their abilities;  
  • Providing an inclusive and accessible recruitment process.  
  • Making reasonable adjustments during the recruitment process so disabled job applicants have the best opportunity to demonstrate that they can do the job.  
  • Supporting employees and adjustments during employment.  
Job Descriptions are currently uploaded as PDF's, if for any reason you require the documents in Word Format, please email Contactpeopleteam@vam.ac.uk with your request.

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