Floor Manager, V&A East
This is a Fixed Term Contract, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Role
We're looking for exceptional Floor Managers to join V&A East and play a pivotal role in delivering welcoming, safe and inspiring visitor experiences across our new cultural destinations in East London. Reporting to the Senior Operations Manager at either V&A East Storehouse or Museum, you'll lead our front-of-house teams, oversee day-to-day operations, and help establish V&A East as a world-class cultural hub.
This is an exciting opportunity for an experienced people manager who thrives in fast-paced public environments and is passionate about creating outstanding experiences for visitors, staff and volunteers alike.
We have fixed-term, permanent, full-time and part-time Floor Manager vacancies available at V&A East Storehouse and V&A East Museum. Please note that while the role will be primarily based at one location, you may be asked to work across V&A East Museum and Storehouse.
About the Role
As a Floor Manager, you'll be responsible for the day-to-day management of front-of-house, security and commercial operations. You'll ensure our visitors feel welcome, engaged and safe while leading a high-performing team in a fast-paced public environment.
You'll:
Lead and support a team of Floor Assistants to deliver an outstanding visitor welcome.
Manage daily operations, staffing rotas and duty management responsibilities.
Carry out security patrols and lead responses to incidents and emergencies.
Work closely with colleagues across collections, access, security, volunteering and commercial teams.
Support retail and catering activity, helping teams achieve commercial targets through excellent visitor engagement.
Champion V&A East's values and contribute to wider operational and strategic objectives.
About You
You'll be a confident and organised leader who enjoys working with people and thrives in dynamic public-facing environments. We're particularly interested in candidates who have:
Experience leading, motivating and developing customer-facing teams.
Strong operational management experience within complex public venues or visitor environments.
Excellent communication and stakeholder management skills.
The ability to manage multiple priorities and solve problems calmly and diplomatically.
Knowledge of health and safety compliance and operational best practice.
An understanding of how great visitor experiences contribute to commercial success.
Experience opening a new venue or supporting a major project would be advantageous, but not essential. Full training, including SIA-related training, will be provided.
About V&A East
V&A East is dedicated to creative opportunity and its power to bring change. Two free cultural destinations – V&A East Storehouse and Museum – will open up the V&A collection for all, celebrate making in all its forms and create new possibilities for everyone.
V&A East Museum celebrates making and creativity’s power to bring change. Created with young people and rooted in east London’s heritage, V&A East Museum explores what’s shaping our world with the voices leading contemporary culture.
V&A East Storehouse is a unique new museum experience opening up the V&A collection to everyone. Go behind-the-scenes to make new discoveries, explore untold stories and share ideas.
The V&A
The V&A is the world’s leading museum of art and design, housing a permanent collection of over 2.8 million objects, books and archives that span over 5,000 years of human creativity. The museum holds many of the UK's national collections and houses some of the greatest resources for the study of architecture, furniture, fashion, textiles, photography, sculpture, painting, jewellery, glass, ceramics, book arts, Asian art and design, theatre and performance.
Our mission is to be recognised as the world's leading museum of art, design and performance, and to enrich people's lives by promoting research, knowledge and enjoyment of the designed world to the widest possible audience. We strive to make the V&A matter to more people and in that context we work to the following six strategic objectives:
- To create a world class visitor and learning experience across all V&A sites and collections.
- Focus and deepen the relevance of our collections to the UK creative and knowledge economy.
- Expand the V&A's international reach, reputation and impact.
- To operate with financial and organisational initiative and efficiency.
- Showcase the best of digital design and deliver an outstanding digital experience.
- Diversify and increase private and commercial funding sources.
The Benefits
Benefits
Generous pension scheme
29 days plus bank holidays
Flexible working
Tickets to V&A exhibitions
Subsidised staff canteen
25% discount in V&A shops
Give as you earn scheme
Bicycle loan
ED&I at The V&A
At the V&A, we are committed to equality, diversity and inclusion (EDI) for all and strive to go above and beyond public duty placed upon us by the Equality Act 2010. As such, we are delighted to share that we are a Disability Confident Employer Level 2. The V&A makes the following commitments to all applications:
- The Disability Confident Employer scheme offers guaranteed interviews – Interviewing applicants with a disability who successfully evidence the essential criteria on a person specification and consider them on their abilities;
- Providing an inclusive and accessible recruitment process.
- Making reasonable adjustments during the recruitment process so disabled job applicants have the best opportunity to demonstrate that they can do the job.
- Supporting employees and adjustments during employment.
In some circumstances, such as when we receive a high volume of applications that meet the minimum criteria, we may not be able to guarantee an interview under the scheme. In these cases, we will interview only the highest-scoring applicants, from both people with disabilities and people without a disability.
Job Descriptions are currently uploaded as PDF's, if for any reason you require the documents in Word Format, please email careers@vam.ac.uk with your request.
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